FirstBank has clarified that it has no system upgrade that is currently underway and that all its customer applications are fully operational.

The information is against the backdrop of a misleading report circulating in the media regarding a system upgrade at FirstBank.

According to the bank, the message which was incorrectly interpreted and reported was sent to, and intended for its vendors only and focused on transitioning from its current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (world-class platform for managing suppliers), to enable additional capabilities and benefits for our vendors.

The premier financial institution emphasised, “We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform”.

The bank also assured its customers that its commitment to seamless service delivery remained unwavering as they continued to enjoy uninterrupted access to its services.